Refund policy

All purchases are final. If you are unsure of your size or have questions about our pieces, feel free to email or chat with the Diamond Days team who can guide you in the right direction.

If there is a manufacturing defect upon receipt of your order, please email info@diamonddays.co.za within 7 days of delivery for a replacement. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Diamond Days due to a manufacturing defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@diamonddays.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@diamonddays.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like, customized pieces. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Rings - Re-sizing and Repairs

Gifted or purchased the wrong ring size? We've got resizing for that – please contact us at info@diamonddays.co.za

If you damage your Diamond Days piece, we will be happy to repair it for an additional charge plus shipping & handling. Please email info@diamonddays.co.za for assistance and more information.